WARRANTY | COMPLAINTS
Guarantee The legal warranty applies to all items that you buy from us. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it. This legal guarantee applies without prejudice to any additional guarantees that we offer. We offer a standard 1 year warranty on the functionality of all our products. We give a 2 month warranty on the batteries and batteries of laptops, tablets and smartphones. Keep in mind that the battery life of these products may be less than with new purchase. With most products it is possible to increase the warranty to a 2-year warranty. You will see this option on the product page.
What is your warranty on?
You have 1 year warranty on all hardware, such as;
What is not covered by the warranty?
The battery life of a laptop decreases with time as you use the product. Unfortunately, we cannot guarantee this either. We do provide a warranty on the operation of the battery. This means that the battery has to work separately from the adapter.
Moisture and electronics don’t mix. There are special moisture indicators on each product. If there is moisture damage, the warranty will be void.
If you accidentally drop the product or bump the product against something causing damage or defect, the warranty will be void. You can always offer the product to us for repair in order to have it repaired at a low cost.
How do I sign up for warranty?
Do you have a question regarding the warranty of the purchased product? You can register your warranty with us via www.lappstreet.com/ticket/support. You can of course also send an email to firstname.lastname@example.org (we usually respond the same day) or contact us by phone on 030 760 11 07
Our employees will initially resolve your problem or complaint remotely, so that you can get back to work quickly.
We recommend that you first make complaints known to us by sending an email to email@example.com. You will receive a substantive response from us within 14 days of receipt of your complaint. Are you not satisfied with the handling of your complaint? Then you can submit your complaint to the Disputes Committee Thuiswinkel, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/ consumers/odr/)